Luxury Client Liaison

il y a 1 semaine


Monaco, France Loro Piana Temps plein

Key Responsibilities:

The Client Advisor is a critical member of the Loro Piana team, responsible for delivering exceptional customer experiences and driving sales growth in our boutiques and stores.

  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Stay up-to-date on luxury goods and services to provide expert advice and recommendations.
  • Collaborate with colleagues to create a positive store environment and achieve sales targets.
  • Display and receive products according to established procedures.
  • Maintain a tidy working space according to company guidelines.

Sales and Client Management:

  • Follow the Loro Piana Selling Ceremony to ensure a seamless sales process.
  • Provide exceptional customer service and maintain a high level of client satisfaction.
  • Analyze client needs and preferences to enhance the commercial relationship.
  • Participate in store and department meetings to stay informed and aligned.

Client Management and CRM:

  • Ensure efficient and high-quality after-sales service to maintain client satisfaction and loyalty.
  • Manage claims and communicate with management to resolve issues.
  • Turn every customer interaction into a positive experience, promoting the Loro Piana brand image.
  • Collect and share client information with management to inform business decisions.
  • Follow up on client requests to ensure timely resolution.

Product Knowledge:

  • Participate in product presentations and stay up-to-date on all product categories.
  • Deep knowledge of products and ability to communicate their features and benefits.
  • Ensure the appropriate care and maintenance of products and store displays.

Visual Merchandising:

  • Maintain display areas to ensure a visually appealing and engaging customer experience.
  • Identify and report any display issues or missing items.

Stock Management:

  • Stay informed about store stock levels to optimize sales and reduce waste.
  • Participate in inventory processes to ensure accurate stock levels.

Theft and Loss Prevention:

  • Respect assigned positions to prevent theft and losses.
  • Swiftly report any issues or missing items to management.

Profile:

  • Relevant work experience as a Client Advisor in a luxury boutique.
  • Alignment with the Loro Piana brand identity and attention to detail.
  • Passion for Loro Piana products and brand image.
  • Excellent interpersonal, teamwork, and problem-solving skills.
  • Good stress management, flexibility, and adaptability.
  • Fluency in French and English, with additional languages a plus.

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