Client Programs Coordinator

il y a 1 mois


Paris, Île-de-France LVMH Temps plein

Job Summary

The Client Programs Manager is responsible for overseeing the management and coordination of transversal Client Development assets across all streams within the Maison Business.

This role involves close collaboration with various departments and divisions, including LVMH Digital and IS&T teams, to ensure the successful implementation and optimization of Client Development strategies.

Key Responsibilities

  • Asset Management and Coordination: Oversee the re-use and coordination of transversal Client Development assets across all streams, including Clienteling, Client Activation, New Client Journeys Design, Client AI & Data algorithms, and Playbook productions.
  • Program Design and Implementation: Key contribution to design and monitoring of new assets, ensuring they align with the overall Client Development strategy.
  • Evangelisation and Training: Promote the adoption and utilization of Client Development assets within the Group, Divisions, Regions, and Maisons.
  • Performance Tracking and Reporting: Track the adoption and performance of Client Development initiatives, providing regular updates and reports to senior management.
  • Cross-functional Collaboration: Lead Client Development initiatives for transversal Group projects, working closely with internal teams including LVMH Digital, IS&T (Product Owners, Stream Leads, IS CRM & Clienteling), and other relevant stakeholders.


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