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Il y a 2 mois
About Celonis
Celonis is a global leader in Process Mining technology, helping thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions.
Our Mission
We believe that by placing data and intelligence at the core of business processes, we can unlock productivity and make processes work for people, companies, and the planet.
The Role
We are seeking a highly skilled Senior Engagement Manager to join our Celonis Services team. As a key member of our team, you will support end-to-end implementations of our technology across our largest and most strategic customers.
Key Responsibilities
- Articulate our product positioning to customers and collaborate with Sales, Partners, and Value Engineering to establish our Services Value proposition and create statements of work with customers during the pre-sales phase.
- Assist customers in understanding how to build best practice and enduring capabilities, identify further Services needs by the customer while engaged, and ensure customer satisfaction throughout a customer's engagement with Celonis.
- Plan, schedule, and manage project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customer's requirements.
- Manage resources, schedule, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements.
- Collaborate with senior executives, process owners, and technical teams within each customer to understand their goals, objectives, and requirements and ensure their successful implementation.
- Regularly communicate project status, covering key discussion items, action items, risks, and issues, and keep projects up to date in our Professional Services Automation System to enable accurate and timely project and portfolio reporting.
- Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.
- Provide guidance and mentoring to the implementation team, including partner resources, to ensure our methodology is being followed.
- Contribute to the continual improvement of our Services methods as well as the maturing field expertise and best practices.
Requirements
- Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently.
- Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.
- Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant.
- Strong communication skills in English and French and a background in consulting with a proven ability to manage Stakeholders and project timelines.
- Experience in people managing consulting teams both onshore and offshore.
- Experience in positioning Services, writing proposals, and 'statements of works' within a complete ecosystem (customers and partners).
- Ability to effectively set and manage customer expectations.
- Strong analytical skills, especially in applying technology solutions to core business problems.
- Project management certifications (PMP, Prince2, or Safe/Agile).
- Bachelor's or Master's in Computer Science, Engineering, Mathematics, or other related field.
What We Offer
- The unique opportunity to work with industry-leading Process Mining technology.
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with.
- An open-minded culture with innovative, autonomous teams.
- Business Resource Groups to help you feel connected, valued, and seen.
- A clear set of values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
