Reception Supervisor at a Luxurious Hotel

il y a 2 semaines


CernaylaVille, Île-de-France Paris Society Temps plein

About Paris Society

Paris Society is dedicated to creating exceptional hospitality experiences, evident in their renowned Abbey of Vaux de Cernay and the upcoming Ferme des Vallées hotel. We are seeking talented individuals to join our growing team at this prestigious location.

Reception Supervisor Role

As a Reception Supervisor, you will play a vital role in ensuring seamless guest experiences and upholding the highest standards of service. Your responsibilities will encompass:

  • Overseeing all aspects of reception operations, including room sales, customer interactions, and operational procedures.
  • Providing leadership and guidance to the service team, fostering a positive and collaborative work environment.
  • Collaborating effectively with other hotel departments to ensure smooth guest experiences and efficient operations.
  • Ensuring adherence to established check-in and check-out procedures, maintaining accuracy and efficiency.
  • Delivering exceptional service and personalized advice to both local and international guests.
  • Actively contributing to sales optimization within the department and promoting other hotel services.
  • Adhering to established standards and procedures, ensuring consistency and quality of service.
  • Mentoring and training new team members, fostering their professional development.
  • Communicating essential information to the head receptionist and assistant head receptionist, facilitating seamless operations.

Ideal Candidate Profile

We seek a highly motivated individual with:

  • Strong interpersonal skills and a passion for delivering exceptional customer service.
  • Exceptional organizational skills and attention to detail, ensuring accuracy and efficiency in all tasks.
  • Fluency in English and French, enabling effective communication with guests and colleagues.
  • Proficiency in office tools, including Mews software, demonstrating technical aptitude.
  • Relevant experience in a luxury hotel setting, showcasing your expertise in the hospitality industry.

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