Solution Deployment Manager
il y a 6 jours
We are seeking a highly skilled and experienced Solution Deployment Manager to join our Implementation team. As a key member of our team, you will play a crucial role in onboarding new customers and ensuring seamless implementation of our 360Learning platform.
Key Responsibilities- Manage all phases of the implementation lifecycle, from sales turnover and kick-off to handover to support.
- Drive project management, define 360Learning platform architecture for clients, facilitate integrations, and provide assistance for successful platform deployment.
- Follow customers' portfolios along their contract to increase product adoption and deliver complementary solutions.
- Become a Trello expert through our onboarding process.
- Understand our product offering through training.
- Master our platform and support clients on basic requests through ticketing.
- Start onboarding new clients.
- Drive project management to ensure successful platform deployment.
- Host functional and technical workshops with clients to support platform customization and structuring.
- Ensure successful 360Learning platform deployment for new clients.
- Implement integrations, deliver technical expertise, and troubleshoot platform issues.
- Pitch the value of the 360Learning platform.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Support strategic customers throughout their contract.
- Deliver professional services to our existing customer base.
- Minimum 3 years of experience in a similar customer-facing role.
- Previous deployment experience of SaaS products, ideally HR-related.
- Project management skills.
- Understanding and experience working with APIs, SSO configuration, and troubleshooting.
- Solution-oriented, client-first mindset.
- Ability to adapt to diverse audiences and communicate complex ideas simply.
- Organized, structured, rational, analytical, and able to manage priorities.
- Native French proficiency and very good English proficiency (level B2).
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training.
We are proud to be an equal opportunity workplace, committed to diversity, equity, and inclusion. We believe learning includes everyone and strive to create a culture that values and celebrates individual differences.
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