Client Success Specialist

il y a 4 semaines


Paris, Île-de-France SoSafe Temps plein

About SoSafe

At SoSafe, we aspire to be the foremost provider of cyber security solutions in Europe. Our award-winning platform is designed to foster behavioral change through engaging and effective training focused on cyber security and data protection. With cybercrime projected to cost the global economy $10.5 trillion annually, we invite you to contribute to a meaningful solution.

Your Role

We are in search of Client Success Specialists who are driven by the desire to achieve measurable outcomes and create a significant impact for our clients. If you are passionate about enhancing internet safety in a dynamic digital landscape and thrive in a collaborative environment with a team of skilled software developers and former consultants, we encourage you to explore this opportunity further.

Your Responsibilities

  • Provide expert advice to clients on cyber security awareness initiatives.
  • Oversee security awareness campaigns for our clients, demonstrating return on investment.
  • Design and implement comprehensive business reviews.
  • Facilitate commercial negotiations, including contract renewals and upselling opportunities.
  • Proactively assist clients in reaching their objectives.
  • Act as the voice of the customer by relaying feedback to our product development team.
  • Utilize relationships to identify potential reference and case study candidates.

Your Profile

  • You possess a customer-focused mindset and are dedicated to achieving client success.
  • Minimum of 2 years of relevant experience in a Customer Success role or similar customer-facing position.
  • Exceptional written and verbal communication skills in English, French, and Spanish.
  • You are comfortable discussing commercial aspects with clients, including renewals and upsells.
  • You can effectively manage multiple stakeholders across various clients and projects.
  • Experience in a SaaS environment and a strong desire to stay informed about emerging technologies.
  • You are a collaborative team player eager to learn from colleagues.

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