Client Success Specialist
il y a 4 semaines
About Dashlane
Dashlane is dedicated to simplifying security for countless organizations and their personnel. We enable businesses of all sizes to safeguard company and employee information while facilitating seamless access to essential accounts—anytime, anywhere. With over 17 million users and 20,000 businesses across 180 countries, Dashlane is committed to delivering a faster, simpler, and more secure online experience.
Our global workforce is driven by a shared sense of community and a passion for enhancing the digital experience for our users. Discover more about our work culture, hiring practices, and the benefits of being part of the Dashlane family on our Life at Dashlane page.
Role Overview
We are seeking a Client Success Specialist to join our Customer Experience team. This role is pivotal in achieving our ambitious growth objectives and ensuring that our clients enjoy an outstanding experience. As a Client Success Specialist, you will engage with our customer base, delivering Dashlane's best practices, innovations, and capabilities directly to the administrators and users of our product.
You will cultivate relationships with key stakeholders, assist them with ongoing initiatives, and strategize operational enhancements to guarantee their success with Dashlane. With a significant focus on Dashlane's B2B offerings, you will play a crucial role in our mission and be an integral member of a dynamic, international team.
Key Responsibilities
- Deliver an exceptional experience for numerous B2B clients, ensuring a positive journey from the initial sale through to their annual renewal.
- Become a subject matter expert on Dashlane's offerings and assist in developing rollout and deployment strategies tailored to new customer needs.
- Independently manage a diverse customer portfolio, ensuring their needs are met and communicated to internal development teams.
- Consult with clients to establish collaboration goals, success metrics, and program strategies that enhance their perception of value, leading to renewals and expansions.
- Act as the go-to expert on the features, benefits, and applications of Dashlane's products and services.
- Proactively build trusted advisor relationships with customer stakeholders to drive product adoption, educating them on Dashlane's value proposition through various communication channels.
- Conduct regular customer health-checks to assess engagement, identify renewal risks, and proactively address any issues to ensure success.
- Manage and resolve customer inquiries, gather product feedback, and encourage testimonials from our existing clientele.
- Meet and exceed quarterly targets to ensure Dashlane retains and grows account revenue.
- Foster long-term customer relationships, emphasizing the support available from the customer success team.
- Collaborate with Dashlane's customer service and support teams to resolve technical product-related issues effectively.
- Engage in continuous learning alongside peers about the evolving landscape of digital security.
- Contribute to a positive team environment characterized by flexibility, drive, and a commitment to helping others.
Qualifications
- Minimum of 2 years in customer success, sales, or account management.
- At least 2 years of experience in a B2B SaaS or technology environment.
- Fluency in French and English is required; proficiency in additional languages is a plus.
Preferred Attributes
- A proven history of consistently meeting or exceeding performance expectations.
- Outstanding verbal and written communication skills with the ability to influence others effectively.
- Exceptional organizational, time-management, and prioritization abilities.
- Creative and entrepreneurial mindset, with a willingness to adapt in a fast-paced, high-growth environment.
- Strong sense of accountability and responsibility, demonstrating a strong work ethic.
- Ability to work independently with minimal supervision, while also managing complex assignments.
- High degree of perseverance and passion for our mission and products.
- Tech-savvy with natural problem-solving skills and the ability to handle confidential information discreetly.
- Critical thinking skills to troubleshoot and resolve complex issues in a metrics-driven environment.
- Familiarity with Identity and Access Management (IAM), Enterprise Password Management, or related IT/Security sectors.
- Experience with cloud and on-premise IT environments, enterprise web technologies, and directory services.
Diversity, Equity, Inclusion, and Belonging at Dashlane:
As a truly international organization, Dashlane thrives on diverse perspectives. We value all forms of diversity and are committed to building a community that fosters a culture where everyone feels heard and included.
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