Client Success Specialist

il y a 4 semaines


Paris, Île-de-France Insider Temps plein

About Us: Before diving into the specifics of the role and what you can contribute, let us provide a brief introduction to our company.

Our platform seamlessly integrates data across various channels, leverages AI to forecast future behaviors, and customizes experiences from a unified platform.

Insider has been recognized as a leader in the Forrester Wave for Cross-Channel Campaign Management 2021 and in the IDC MarketScape.

We are proud to be listed in the Top 1% of all software companies globally in G2's 2024 Software Awards, alongside industry giants like Google and Zoom.

Additionally, Insider holds the title of #1 G2 Leader in over six categories, including Customer Data Platforms (CDP), Personalization Engines, and eCommerce Personalization.

Through our corporate social responsibility initiatives, such as 100projects, shecodes, sheleads, and shemarkables, we are dedicated to making a positive impact in over 27 countries, focusing on areas like health, education, and increasing women's representation in STEM fields.

Your Role: As a Client Success Specialist, you will ensure that our clients are maximizing the use of our technology to receive our exceptional service.

You will collaborate with our technical teams, including engineers and product specialists, to provide comprehensive support to clients as needed.

Establishing a trusted advisor relationship is crucial to ensuring our customers' overall satisfaction with our services and technology.

Key Qualifications:

  • Strong communication skills in both written and spoken English and French.
  • Approximately four years of relevant experience in customer-facing roles such as customer success, account management, or strategic consulting.
  • Experience in digital marketing within a customer-oriented context.
  • Excellent oral and written communication skills, with a positive demeanor and exceptional listening abilities.
  • Proficient project and time management skills, with a passion for testing and enhancing outreach effectiveness.
  • Solid understanding of fundamental web concepts and digital marketing.

What We Offer:

Join us for an opportunity to work in a diverse and inclusive international environment.

We provide access to numerous training programs to enhance both hard and soft skills, along with:

  • Access to over 16,000 online courses taught by industry professionals on the LinkedIn Learning platform.
  • Opportunities to share your expertise through training sessions and workshops.

We invite you to connect with us on our professional platforms.


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