Service Delivery Manager

il y a 4 semaines


Puteaux, Île-de-France Wall Street English Temps plein

Service Manager Role Summary

We are seeking a highly skilled Service Manager to lead our team of teachers and customer service staff at Wall Street English. The successful candidate will be responsible for ensuring students' educational success and satisfaction with their English course through excellent teaching and customer service.

Key Responsibilities

  • Lead a highly qualified, service-oriented team of teachers and customer service staff.
  • Manage budget control, quality control, and day-to-day running of center service operations.
  • Select, train, observe, evaluate, motivate, and develop staff.
  • Teach classes and contribute to the growth and development of the center.

Requirements

  • Certified in Teaching English as a Foreign Language (CELTA or equivalent).
  • At least two years of teaching experience.
  • English Language Teaching (EMT or equivalent) certification.
  • Strong leadership, interpersonal, and organizational skills.
  • Intercultural skills and management skills.

About Us

Wall Street English is a leading provider of English language education. We are committed to delivering high-quality education and exceptional customer service.


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