Guest Service Associate

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

Job Purpose

The Guest Service Associate plays a vital role in providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer service.

Key Responsibilities
  • Guest Interaction
    • Ensure all guest interactions are handled professionally and with care, adhering to hotel policies and procedures.
    • Collect and act on guest preferences to maintain accurate guest profiles.
  • Operational Processes
    • Efficiently manage check-ins and check-outs, ensuring timely and accurate processing.
    • Take ownership of cash handling, adhering to internal controls guidelines.
    • Maintain accurate records, including arrival and departure registers, and prepare necessary documentation.
  • Teamwork and Communication
    • Contribute to a positive and motivated working environment, promoting teamwork and collaboration.
    • Utilize effective communication tools and channels to disseminate information and workflow.
  • Guest Loyalty and Engagement
    • Promptly obtain feedback and preferences from guests, ensuring their needs are met.
    • Provide engaging arrival and departure experiences, exceeding guest expectations.
Requirements
  • Knowledge of hotel operations, policies, and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and proficiency in hotel software systems.

Accor Values

As a Guest Service Associate at Accor, you will be part of a dynamic team that is committed to delivering exceptional guest experiences. We value teamwork, innovation, and sustainability, and we strive to make a positive impact on our communities and the environment.


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