Guest Service Associate
il y a 3 semaines
Job Purpose
The Guest Service Associate plays a vital role in providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer service.
Key Responsibilities- Guest Interaction
- Ensure all guest interactions are handled professionally and with care, adhering to hotel policies and procedures.
- Collect and act on guest preferences to maintain accurate guest profiles.
- Operational Processes
- Efficiently manage check-ins and check-outs, ensuring timely and accurate processing.
- Take ownership of cash handling, adhering to internal controls guidelines.
- Maintain accurate records, including arrival and departure registers, and prepare necessary documentation.
- Teamwork and Communication
- Contribute to a positive and motivated working environment, promoting teamwork and collaboration.
- Utilize effective communication tools and channels to disseminate information and workflow.
- Guest Loyalty and Engagement
- Promptly obtain feedback and preferences from guests, ensuring their needs are met.
- Provide engaging arrival and departure experiences, exceeding guest expectations.
- Knowledge of hotel operations, policies, and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic computer skills and proficiency in hotel software systems.
Accor Values
As a Guest Service Associate at Accor, you will be part of a dynamic team that is committed to delivering exceptional guest experiences. We value teamwork, innovation, and sustainability, and we strive to make a positive impact on our communities and the environment.
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