Logistics and Customer Service Specialist

il y a 4 jours


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Job Title: Customer Service & Logistics Specialist

Capijobnew is seeking a highly skilled Customer Service & Logistics Specialist to join our team. As a key member of our logistics team, you will be responsible for managing the logistics activity for one of our Logistics Partners, including stock management, relationship maintenance, and point of contact for HQ and internal requests.

Responsibilities:
  • Manage stock movement postings and reconcile inventories between SAP and 3PL WMS
  • Follow up on inventory turnover to avoid non-usable products and make recommendations
  • Organize destructions with our Partner
  • Manage operations of rework in the warehouse
  • Monitor stock levels according to the storage capacity of the warehouse
  • Verify the monthly invoices from the Logistics Partner
  • Update the Logistics Partner Master Data
  • Monitor the KPIs of the Logistics Partner
  • Organize and lead the monthly meeting with the Logistics Partner
  • Process customer orders for the banners you are in charge of
  • Ensure all orders comply with our CGV (quantity, price, delivery time) and secure deliveries to the final destination on time and in full
  • Manage stock issues proactively by informing customers and suggesting solutions
  • Create and maintain good relationships with all customers (internal and external)
  • Minimize litigations through proactive communications with customers and internal stakeholders and resolve open ones ASAP
  • Follow up on customer orders and communicate difficulties
  • Assist KAMs as operational support, adding sales through positive interactions with customers' purchase managers
  • Launch invoicing process (online and manual) on a daily basis
  • Create returns and credit/debit notes
  • Manage litigation and penalties: handle damage claims from customers and process them with SAP, including handling any customer complaints, and updating the litigations database
  • Develop and upgrade internal tools
  • New improvement projects
Requirements:
  • 2-4 years relevant hands-on experience in customer service, logistics and transport, planning, or supply chain management for FMCG-oriented businesses
  • Autonomous
  • Organizational ability
  • High level of understanding of the whole supply chain
  • Reliable
  • Outlook knowledge is appreciated along with working knowledge of SAP R/3 Sales and Distribution module & APO
  • Engineer or Commerce graduate


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