Customer Support Specialist
il y a 3 semaines
Unlock Your Potential as a Customer Support Specialist at PIMAN Group
As a key member of our Customer Success team, you will play a vital role in ensuring customer satisfaction and loyalty. Working closely with our Head of Customer Success, you will be the primary point of contact for customers, helping them maximize the value of our platform. Your daily tasks will include providing high-quality technical support, resolving technical issues efficiently, assisting customers with product configuration, and participating in software improvement projects.
Requirements:
- Bachelor's degree in a relevant field, such as Computer Science or Business Administration.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
- Ability to diagnose and solve complex technical problems, with a focus on customer satisfaction.
- Experience in customer or technical support, preferably in a software or technology company.
- Knowledge of cybersecurity, artificial intelligence, and user experience/user interface design is a significant advantage.
What We Offer:
- Competitive annual salary and performance-based bonuses.
- Flexible work arrangements, including 2 days of remote work per week.
- Opportunities for professional growth and development, with a focus on customer-centric skills.
Join PIMAN Group in Shaping the Future of Technology
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