Technical Support Specialist

il y a 4 semaines


Nice, Provence-Alpes-Côte d'Azur, France Enreach Temps plein

The Role

We are seeking a highly skilled Technical Support Specialist to join our team at Enreach. As a Technical Support Specialist, you will be the primary point of contact for our onboarding partners, providing 1st and 2nd level support, answering technical questions, and solving complex problems.

Responsibilities

  • Provide exceptional support to our partners, ensuring timely resolution of issues and high customer satisfaction.
  • Collaborate with internal teams to resolve technical issues and improve overall support processes.
  • Develop and maintain strong relationships with our partners, understanding their needs and providing tailored support solutions.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support services.
  • Participate in onboarding training and ensure a smooth transition for new partners.

Requirements

  • Strong technical background, with experience in VoIP, SIP, IP networks, and Linux.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Fluency in French and English, with strong verbal and written communication skills.
  • At least 2nd year college graduate or associates degree in Computer Science or related field.

What We Offer

  • A challenging international role within a dynamic and innovative company.
  • Full-time employment contract with a competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development in a supportive and collaborative team environment.

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