Technical Support Specialist

il y a 7 jours

Nice, Provence-Alpes-Côte d'Azur, France Enreach Temps plein

Overview


We are seeking a skilled Technical Support Specialist to join our team at Enreach. As a key member of our support team, you will be responsible for providing exceptional support to our partners.



Job Description


  • Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries.


  • Answering technical questions, solving technical problems and suggesting appropriate workarounds.


  • Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied.


  • Assisting new partners with their first deployments.


  • Explaining Delivery processes in-depth to new partners when requested by Onboarding Coordinator.


  • Giving onboarding training to new partners.


  • Maintaining operational relationship with onboarding partners on a regular basis to discover partner tensions.


  • Advocating and voicing partner needs in the entire organization.


  • Monitoring on and advising in Partner Support and Delivery Support performance (internally focused) for onboarding partners.



Requirements

To succeed in this role, you will need:




  • Strong product generalist who is energized by the challenge of solving difficult user related problems.


  • Experienced in customer facing roles.


  • Obsessed by Partner success.


  • Familiar with VoIP, SIP, IP network and Linux.


  • Quick at prioritizing and responding to fluctuating, high-impact, urgent requests from multiple channels.


  • Energized by technical troubleshooting and comfortable interfacing with technical teams (Account Management, Product and Engineering teams).


  • Self-motivated with the ability to dive right in, be effective and make a difference.


  • At least 2nd year college graduate or associates degree required - Computer Science or related field desirable.


  • Strong verbal and written communication skills in French and English.



What We Offer

  • A challenging international role within an ambitious, innovative and upscaling IT/Telco company.
  • Fulltime Employment contract (French "CDI"),
  • A salary between €40,000 and €60,000 per year depending on experience, plus full secondary benefits.
  • This position is based in Valbonne (Sophia Antipolis, Nice area).


About Us

Enreach is a leading provider of [insert technology/telecoms solutions]. Our mission is to deliver exceptional customer experiences through innovative solutions and world-class support.

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