IT Project Leader for Customer Services

il y a 2 semaines


Marignane, Provence-Alpes-Côte d'Azur, France Airbus Temps plein
IT Project Leader for Customer Services

Airbus Helicopters is seeking an IT Project Leader for Customer Services to join our team in Marignane, France. The successful candidate will be responsible for managing, driving, and monitoring the delivery of digital projects related to the Airbus Helicopters Customer Portal.

The Digital Customer Relationship Management Product Service Line team is dedicated to supporting businesses in deploying IT solutions that support a common vision shared across business departments. The CRM solutions portfolio consists of Salesforce platform, Customer portal AirbusWorld, and Technical requests applications.

The mission of the IT Project Leader for Customer Services is to ensure the availability and functionality of Airbus Helicopters Customer Portal and its core services, lead the project considering time, budget, and quality, and ensure active risk and opportunity management.

Main responsibilities include taking over business demand, organizing its fulfillment, defining project scope, architecture, planning, and costing, and being accountable for the execution phase with respect to key performance indicators.

We are looking for candidates with 5 years of IT Project leader experience in customer services, 3 years significant Scrum Master experience, and demonstrable experience in cloud-based solutions implementation.


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