Apprentice Client Success Coordinator
il y a 3 semaines
L'ISCOD, expert en formation Digital Learning, collabore avec une entreprise innovante spécialisée dans la création de coins café pour les professionnels, à la recherche d'un Coordinateur de la Réussite Client en contrat d'apprentissage. Ce poste vise à préparer l'une de nos formations diplômantes reconnues par l'État, allant du niveau Bac+2 au Bac+5.
Optez pour une alternance moderne avec l'ISCOD.
Notre programme d'alternance combine une formation diplômante gratuite pour l'étudiant(e) avec une expérience professionnelle rémunérée.
Responsabilités :- Accompagner les nouveaux clients et leurs équipes dans la prise en main des équipements lors du lancement.
- Établir un calendrier d'animation annuel pour les clients, en convenant des dates et des thèmes.
- Envoyer les invitations et les supports de communication nécessaires aux clients.
- Préparer en amont les animations prévues en collaboration avec toutes les parties concernées, afin de garantir la disponibilité des matériels et outils le jour de l'événement.
- Organiser des événements thématiques pour l'ensemble des clients, en fonction de leur classification.
- Réaliser et partager avec le Responsable de la Réussite Client un rapport sur les animations, dans une démarche d'amélioration continue.
- Gérer et animer des revues d'affaires pour le portefeuille client qui lui sera attribué.
Collaboration avec les services internes :
- Travailler en synergie avec les différents départements (commercial, logistique, technique, opérations, marketing, ...).
- Participer à des groupes de travail interservices et proposer des améliorations pour les kits d'animation.
- Adopter une approche éco-responsable dans toutes les actions entreprises.
- Excellente écoute, esprit d'équipe, et orientation vers le service client.
- Dynamique et reconnu pour sa rapidité d'exécution.
- Compétences en négociation.
- Aisance relationnelle et capacité à établir des liens avec les clients à distance (téléphone, visioconférence).
- Connaissance des outils informatiques et de gestion (CRM).
Rémunération en fonction du niveau d'études et de l'âge. La formation est entièrement financée par l'entreprise.
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