Application Support Specialist

il y a 2 semaines


Strasbourg, Grand Est, France Titan Engineering Temps plein
Job Title: Application Support Engineer

The Application Support Engineer plays a critical role in ensuring the smooth operation of our applications. As a key member of our team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and collaborating with cross-functional teams to drive business success.

Key Responsibilities:
  • Provide timely and effective support to customers, addressing their technical queries and resolving issues in a professional and courteous manner.
  • Investigate and resolve complex technical issues, working closely with development teams to identify and implement permanent solutions.
  • Collaborate with internal stakeholders to identify and prioritize technical issues, ensuring that customer needs are met and business objectives are achieved.
  • Develop and maintain knowledge management systems, ensuring that technical information is accurate, up-to-date, and easily accessible to the team.
  • Participate in on-call duty, providing 24/7 support to customers and ensuring that technical issues are resolved promptly.
Requirements:
  • Strong technical skills, with a focus on Java, Spring Boot, and distributed systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, developers, and other stakeholders.
  • Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
  • Fluent written and spoken English, with the ability to communicate complex technical information in a clear and concise manner.
  • Availability for EU Secret PSC and willingness to work in shifts.

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