Application Support Specialist

il y a 2 semaines


Strasbourg, Grand Est, France Gemmaone Temps plein

Job Summary:

We are seeking a skilled Application Support Specialist to join our team at Gemmaone. As a key member of our support team, you will be responsible for providing top-notch application support to our customers.

Key Responsibilities:

  • Take full end-to-end responsibility for providing application support to the customer;
  • Find permanent or sustainable solutions, or workarounds to incidents;
  • Document solutions and confirm whether they will eventually lead to restoring service operations;
  • Participate in standby/on-call duty.

Requirements:

  • Spring Boot: micro-services framework;
  • Distributed Systems;
  • gRPC;
  • Working knowledge of ITIL framework;
  • Fluent written and spoken English;
  • Ability to absorb new information quickly;
  • Ability to work under pressure;
  • Demonstrated supportive attitude towards the customer with strong SLA focus;
  • Very good organizational skills;
  • Ability to coordinate multiple tasks as well as maintain the work schedule for other co-workers;
  • Structured way of working;
  • Well-bred social behavior.


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