Assistant Front Desk Manager
il y a 1 semaine
About Four Seasons:
Four Seasons Hotels and Resorts est une entreprise qui se concentre sur la création d'expériences de voyage exceptionnelles grâce à une innovation continue et aux normes d'hospitalité les plus élevées. Avec 129 hôtels et complexes, et 53 propriétés résidentielles dans les principaux centres-villes et destinations de villégiature dans 47 pays, nous nous classons régulièrement parmi les meilleurs hôtels au monde et les marques les plus prestigieuses dans les sondages des lecteurs, avis de voyageurs et récompenses de l'industrie.
About the location:
Notre domaine est situé sur les versants du Mont d'Arbois, offrant une vue imprenable sur la nature préservée. Nous sommes fières de notre héritage alpin et de notre culture de l'art de la table au cœur de la montagne.
Mission et responsabilités- Diriger et contrôler les activités de la réception pour garantir le respect des normes, des politiques et des procédures de Four Seasons.
- Veiller à ce que tous les agents maintiennent un solde équilibré et à la réconciliation de toutes les transactions à la fin de leur service.
- Effectuer d'autres tâches et projets délégués par la direction.
- Se souvenir des préférences et des habitudes régulières des clients pour offrir un service attentif et personnalisé.
- Examiner les mouvements quotidiens (arrivées, départs, itinéraires des clients en maison, réservations de restaurants, etc.) pour s'assurer du bon traitement des clients spéciaux, VIP et groupes (si applicable).
- Effectuer toutes les services raisonnables que les clients peuvent exiger et anticiper les demandes et les besoins des clients pour les satisfaire de manière efficace et efficace.
- Agir en tant qu'ambassadeur de l'hôtel, affichant un grand sens de style et d'intégrité et transmettant aux clients un sentiment de connaissance et d'assurance.
- Conduire par l'exemple et faire en sorte que l'équipe dépasse les attentes des clients en étant créatif, innovant et ressourceux.
- Agir de manière discrète, préoccupée et amicale tout en étant efficace et impeccablement vêtue en tout temps.
- Montrer un attitude amicale, courtoise et professionnelle dans toutes les transactions avec les clients et les employés.
- Veiller à ce que les employés soient correctement formés et prendre des mesures correctives si nécessaire.
- Aider à la planification, la formation et la fourniture de commentaires aux agents de la réception.
- Discipliner les employés conformément à la politique de Four Seasons et effectuer des évaluations de performance à l'échéance.
- Informez la direction de toutes les activités des opérations de la réception.
- Agir efficacement sur les problèmes ou les plaintes des clients en collaboration avec la direction, en les informant bien de la situation et des actions prises.
- Communiquer avec les départements de soutien toutes les informations nécessaires ou les demandes.
- Travailler avec le département des comptes pour s'assurer que les politiques et les procédures sont respectées.
- Veiller à ce que tous les employés de la réception soient informés des informations, des politiques et des procédures relatives à leur domaine et à l'hôtel en général.
- Effectuer tous les enregistrements de paie et s'assurer que les employés suivent les procédures de paie appropriées.
- Veiller à la maximisation des revenus et au contrôle des dépenses dans toutes les zones sous contrôle.
- Agir en cas d'urgence ou de situation de sécurité dans l'hôtel.
- Aider à l'inventaire des fournitures de la réception, du stockage à long terme et des articles des clients.
- Anticiper les besoins du département et les approvisionnements opérationnels en effectuant des demandes au département des achats.
- Travailler en harmonie et de manière professionnelle avec tous les collègues et la direction.
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