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Il y a 2 mois
About the Role
The Client Services Coordinator (CSC) plays a vital role in driving business growth and meeting customer needs at Bensussen Deutsch & Associates, a leading global Merchandise Agency. This position works closely with Account Managers to source products that fit client expectations and goals through the power of merchandise.
Key Responsibilities
- Collaborate with assigned account managers to drive BDA value and meet customer needs.
- Attend client meetings with account managers to understand client needs and brand requirements.
- Develop and maintain sales proposals, correspondence, and management reports.
- Update and maintain orders through internal systems.
- Source products and ideate based on differentiation strategies and client needs.
- Monitor project progress and maintain deadlines.
- Research, create, and maintain vendor relationships.
- Negotiate costs to maximize profits.
- Work collaboratively with sales, production, creative services, supplier services, accounting, warehouse, and other teams to ensure timely delivery and customer satisfaction.
- Maintain exceptional attendance and punctuality.
- Able to handle multiple responsibilities with competing deadlines.
- Maintain high levels of professionalism.
- Exhibit high levels of service to ensure smooth operations and customer satisfaction.
- Perform other job duties and projects as assigned.
Requirements and Qualifications
- 1-2 years of experience in sales or sales support – ad specialty, merchandise industries, a plus.
- Knowledge of BDA supplier base is helpful but not required.
- Customer Service skills, including ability to work effectively with clients.
- Ability to communicate clearly with internal and external stakeholders.
- General knowledge of Microsoft Office.
- Basic project management skills.
- Ability to learn and maintain processes while working in a fast-paced environment with changing priorities.
- Expert interpersonal and organizational skills.
- Exposure to negotiation skills.
About Bensussen Deutsch & Associates
BDA is more than a workplace – it's a family. For over three decades, we've promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative, and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
