Technical Lead

il y a 4 jours


Paris, Île-de-France Gorgias Temps plein
About the Role

We are seeking a highly skilled Technical Lead to join our team at Gorgias. As a key member of our engineering team, you will be responsible for designing and implementing features, APIs, and models that meet the needs of our 16,000 merchants and 12 million shoppers worldwide.

As a Senior Backend Engineer, you will work closely with an engineering manager, product manager, and designer, as well as alongside a team of seasoned senior engineers. You will collaborate with other teams within our engineering organization of over 100 engineers and grow your skills and expertise by working with teams responsible for frontend, backend, and data pipeline components.

You will participate in solving today's technical challenges to make Gorgias' platform and systems scale to an always-increasing customer and data traffic. You will ship your features in production independently, empowered by our autonomous development approach.

In addition to technical responsibilities, you will also help our customers by debugging, correcting, or providing incident response through participation in support and on-call rotation with other engineers.

Requirements
  • Tech Stack Proficiency: You have experience with Python, and we can consider extensive experience with Ruby on Rails, Node.js, Java, or C# in building SaaS tools and APIs.
  • Cross-Functional Teams: You've been part of teams that include engineers, designers, and product managers.
  • Technical and Business Perspective: You can explain your projects from both a technical and business standpoint.
  • Fast-Paced Environment: This is a fast-paced setting where things move quickly, with multiple product shipments per day.
  • Production Experience: You're familiar with shipping and monitoring applications in production environments using tools like Datadog or Grafana.
  • Versioning: You have experience working collaboratively through a review process using versioning tools such as GitHub or GitLab.
  • Handling High Traffic: You have experience building scalable, fault-tolerant web applications optimized for heavy traffic. Your expertise includes managing thousands of API calls per second and handling hundreds of thousands of queries per second (QPS) for 16,000 stores worldwide.
  • DevOps Skills: You are experienced with DevOps tools and practices like Docker, Terraform, and Kubernetes.
  • Ownership: You take ownership of your work, including your mistakes.
What We Offer
  • Estimated Salary: €80,000 - €110,000 per year, depending on location and experience.
  • 5-week vacation plus 2 weeks RTT.
  • Paid sick leave.
  • 6 weeks full remote/year.
  • Paid parental leave (16 weeks).
  • 50% of public transportation reimbursed.
  • MacBook Pro.
  • Personal credit card to buy lunches (we use Swile).
  • We provide private health insurance (we use Alan).
  • Get up to €700 to set up your workstation at home.
  • Get up to €2000 of learning material and wellness support per year.
About Us

Gorgias empowers e-commerce brands to grow through AI-powered customer experience. We offer the most integrations of any tool on Shopify (100+) and the ability to get set up fast, without the need for complex onboarding.

We automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

We went from 0 to 15,000+ merchants using our platform since 2016. We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score. What our customers are saying: Apps.Shopify.Com/Helpdesk#Reviews


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