Lifecycle Marketing Specialist

il y a 4 jours


Paris, Île-de-France Contentsquare Temps plein
About the Role:

We are seeking a skilled Lifecycle Marketing Specialist to join our team at Contentsquare. As a key member of our Customer Marketing team, you will be responsible for designing, executing, and optimizing lifecycle marketing programs that drive activation, engagement, account expansion, and customer advocacy.

Key Responsibilities:
  • Design and execute single-channel and multichannel campaigns using email and in-app channels, with a focus on content creation, journey mapping, segmentation, and personalization.
  • Report on and analyze program performance, maintaining an up-to-date and accurate view of key programs and sharing insights with stakeholders.
  • Optimize programs through experimentation, continuously improving user engagement and conversion rates by creating a prioritized experiment backlog and executing experiments.
  • Collaborate across teams and departments, building positive relationships with key stakeholders in Product, Customer Success, and Marketing to prioritize and collaborate on lifecycle programs and ensure a seamless customer experience.
  • Support product-led and sales-led growth motions, creating lifecycle programs that leverage product usage data to nurture users towards deeper engagement and product expansion on their own or with the assistance of someone in Customer Success or Sales.
Requirements:
  • 4+ years of experience in email or lifecycle marketing, with at least 2 years in a B2B SaaS or product-led growth (PLG) environment, with a proven track record of building and executing end-to-end lifecycle marketing campaigns.
  • Excellent English written and verbal communication skills, with the ability to create engaging campaigns, bring clarity, and influence stakeholders.
  • Experience with marketing automation platforms like Iterable and Braze, with proficiency in sending high volumes of automated campaigns triggered by product or website events.
  • Data-based decision-making, with strong analytical skills and experience using data to inform decisions, and proficiency in using product analytics tools like Mixpanel or Heap to analyze performance.
  • Consistent track record of working across teams, with experience collaborating with Product and Marketing on programs, and working heavily with Customer Success, Sales, or Engineering teams.
  • PLG expertise, with familiarity with the principles of product-led growth, understanding freemium and trial-based models, and experience driving adoption and engagement within a self-serve product.
  • Strong ability to work autonomously, with the ability to set your agenda and execute initiatives without needing direction.
  • Adaptability and pragmatism, with interpersonal skills that allow you to get along with people easily and move forward despite obstacles.
  • Customer-centricity, with a deep empathy for users that drives a strong desire to understand their needs and improve customer experiences throughout the entire lifecycle.
What We Offer:
  • A fast-growing company with a track record of success, offering a huge chance to create an immediate and lasting impact.
  • A global, multi-cultural environment, with a nuanced understanding of regional marketing dynamics and compliance requirements.
  • A competitive benefits package, including virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
  • Work flexibility, with hybrid and remote work policies, generous paid time-off policy, and immediate eligibility for birthing and non-birthing parental leave.
  • A Culture Crew in every country, coordinating regular outings such as game nights, movie nights, and happy hours.
  • Every full-time employee receives stock options, allowing them to share in the company's success.

Contentsquare is an equal opportunity employer, and we are committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


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