Warranty Management Specialist F/H

il y a 3 semaines


Villeurbanne, Auvergne-Rhône-Alpes, France Opteven Temps plein

About Opteven:

Opteven is a prominent independent entity within the automotive sector, dedicated to delivering exceptional service and support to our clients. We are currently in search of skilled Warranty Managers to enhance our operations in Lyon Villeurbanne. This role presents an exciting opportunity to thrive in a vibrant and forward-thinking atmosphere, where your expertise and commitment will be highly regarded.

Your Key Responsibilities:

  • Manage incoming communications from clients and suppliers, ensuring a professional and efficient response.
  • Evaluate customer inquiries and route them to the relevant departments for resolution.
  • Provide detailed product information and support clients with warranty claims.
  • Address customer complaints promptly and effectively, ensuring satisfaction.
  • Assist with various administrative duties, including correspondence management.

Essential Skills:

  • Proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication abilities.
  • Strong capability to manage and resolve customer complaints.

Desired Attributes:

  • A customer-centric approach to service.
  • Collaborative team player with exceptional organizational skills.
  • Detail-oriented and energetic personality.

What We Offer:

  • A full-time permanent role.
  • A competitive salary commensurate with experience.
  • Subsidized public transport options or transportation allowances.
  • Access to comprehensive healthcare and insurance programs.
  • Employee discounts and incentive programs.
  • Meal vouchers.
  • Flexible telecommuting options available.

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