Customer Service Representative

il y a 6 jours


Le PréSaintGervais, Île-de-France Werfen Temps plein

Overview

At Werfen, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

About the Position

We are looking for a talented individual who is passionate about delivering outstanding customer experiences. As a Customer Service Specialist, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing solutions to their problems.

Key Responsibilities

  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Continuously improve customer satisfaction by identifying areas for improvement and implementing changes.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using customer relationship management (CRM) software.
  • Fluency in English (additional languages are a plus).

What We Offer

At Werfen, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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