Customer Service Representative

il y a 7 jours

SaintMaximin, Hauts-de-France cora Temps plein

As a Sales Consultant/Checkout Sales Representative at Cora, you will be responsible for providing exceptional customer service and driving sales growth in your assigned universe. Your primary goal will be to ensure a seamless customer experience, from initial contact to final sale.

Main Responsibilities:

  • Customer Interaction: Greet, inform, and sell to customers, ensuring a positive and personalized experience.
  • Product Presentation: Showcase and promote Cora's products and services, highlighting their benefits and features.
  • Upselling and Cross-Selling: Identify opportunities to sell complementary products or services, increasing average transaction value.
  • Checkout Operations: Process transactions efficiently, handling cash and card payments, and resolving any issues that may arise.
  • Inventory Management: Maintain a well-stocked and organized universe, ensuring products are easily accessible and visible to customers.
  • Merchandising and Visual Displays: Participate in visual merchandising efforts, creating attractive displays and promoting products effectively.
  • Commercial Operations: Assist in managing commercial activities, including receiving and stocking merchandise, and participating in sales promotions.
  • Quality Control: Verify the quality and labeling of received merchandise, ensuring it meets Cora's standards.

Additional Responsibilities:

  • Encaissement Operations: Assist with cash handling and processing transactions in the checkout area, adhering to Cora's procedures and guidelines.
  • Customer Relationship Management: Build strong relationships with customers, addressing their concerns and resolving any issues in a timely and professional manner.

Requirements:

  • Education: Bac +2 degree or equivalent in a commercial field.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Knowledge: Familiarity with cash handling procedures and commercial operations.

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