Network Systems Engineer
il y a 1 semaine
We are seeking a highly skilled Network Systems Engineer to join our team at Intuitive Surgical Inc. As a key member of our technical support team, you will be responsible for providing end-to-end monitoring, troubleshooting, and technical support for our wired and wireless network systems.
Key Responsibilities- Provide Tier 1 & 2 support for complex network connectivity problems, user access, and general software application support
- Work closely with EU Customers and internal Technical Support / Field Service / Clinical Sales teams to remotely analyze and troubleshoot issues
- Support pre and post sales activities as a technical subject matter expert, including conference calls with C-level executives and other stakeholders
- Ensure that cyber and data regulations are effective and in accordance with local markets regulations
- Collaborate with Product Support and Engineering to increase the products' effectiveness, usability, and serviceability
- Gain a solid understanding of Intuitive products, services, and company policies, processes, and procedures
- Effectively use Intuitive business systems to process, record, document complaints and resolution, retrieve contact information, and install base and client system configuration information
- Support Engineering development work, including off-hour verification testing
- Work collaboratively with the organization to achieve client business goals by providing essential job functions and recognizing and driving key initiatives to support corporate/departmental goals
- Bachelor's degree in Computer Science, Engineering, or related discipline; or 5+ years equivalent experience acceptable working in a customer support center environment, preferably in the medical device industry
- In-depth knowledge of core IT technologies and processes, including network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management
- Familiarity with data privacy and protection regulations, such as GDPR
- Familiarity with HL7, PACS, and DICOM preferred
- Comprehensive hands-on experience with LAN/WLAN/WAN, and Voice/Video over IP
- Advanced knowledge of network troubleshooting tools and techniques
- Proven customer-facing skills with the ability to discuss technical information with a wide range of audiences
- Must read, write, and speak English and another EU language fluently (French or German)
We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
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