EU Network Support Specialist

il y a 5 jours


Bordeaux, Nouvelle-Aquitaine, France Intuitive Surgical Temps plein
Job Summary

We are seeking a highly skilled Network Support Engineer to join our team at Intuitive Surgical. As a Network Support Engineer, you will be responsible for providing end-to-end monitoring, troubleshooting, and technical support for our wired and wireless network systems and supporting various customer-based software applications and networks in a multi-tiered service support environment.

This role requires a strong understanding of network operations, configuration, and troubleshooting, as well as excellent communication and problem-solving skills. You will work closely with our internal Technical Support, Field Service, and Clinical Sales teams to remotely analyze and troubleshoot complex network connectivity problems, user access, and general software application support.

The ideal candidate will have a strong background in network engineering, with experience in TCP/IP, HTTPS, router skills, VLANs, VPN technology, firewall skills, and NAT/PAT address translation. You will also be familiar with cybersecurity best practices, data privacy and protection regulations, such as GDPR, and have experience working with hospital IT or in a medical regulated environment.

In addition to your technical expertise, you will have excellent customer-facing skills, with the ability to discuss technical information with a wide range of audiences. You will also be able to work effectively within a global support team, providing support over a wide range of time zones, and have a flexible work schedule.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for network engineering, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide end-to-end monitoring, troubleshooting, and technical support for our wired and wireless network systems and supporting various customer-based software applications and networks.
  • Work closely with our internal Technical Support, Field Service, and Clinical Sales teams to remotely analyze and troubleshoot complex network connectivity problems, user access, and general software application support.
  • Develop and maintain a strong understanding of Intuitive Surgical's products, services, and company policies, processes, and procedures.
  • Collaborate with our global support team to provide support over a wide range of time zones and have a flexible work schedule.
  • Stay up-to-date with the latest network engineering technologies and best practices, and apply this knowledge to improve our network infrastructure and services.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related discipline, or 5+ years equivalent experience acceptable working in a customer support center environment, preferably in the medical device industry.
  • Strong background in network engineering, with experience in TCP/IP, HTTPS, router skills, VLANs, VPN technology, firewall skills, and NAT/PAT address translation.
  • Familiarity with cybersecurity best practices, data privacy and protection regulations, such as GDPR, and experience working with hospital IT or in a medical regulated environment.
  • Excellent customer-facing skills, with the ability to discuss technical information with a wide range of audiences.
  • Ability to work effectively within a global support team, providing support over a wide range of time zones, and have a flexible work schedule.


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