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Technical Account Director
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About Adobe
Adobe is a global leader in digital experiences, empowering individuals and organizations to create and share compelling content. We provide innovative software solutions for creative professionals, marketers, and businesses of all sizes.
The Role: Technical Account Director
As a Technical Account Director, you will be responsible for building and nurturing strong relationships with our key clients. You will act as a trusted advisor, guiding them through the implementation and adoption of our products and services to achieve their business objectives.
Responsibilities:
- Develop and execute strategic account plans to drive customer success and satisfaction.
- Provide technical expertise and guidance on Adobe solutions, addressing client inquiries and resolving complex issues.
- Collaborate with cross-functional teams to ensure seamless delivery of services and support.
- Identify opportunities for upselling and cross-selling, expanding the scope of our engagement with clients.
- Stay abreast of industry trends and best practices, sharing insights with clients to enhance their digital strategies.
Qualifications:
- Proven experience in a technical account management or customer success role within the software industry.
- Deep understanding of marketing technology and digital solutions, including analytics, personalization, and content management.
- Excellent communication, interpersonal, and presentation skills, with the ability to build rapport with clients at all levels.
- Strong analytical and problem-solving abilities, with a focus on delivering results.
- Ability to work independently and as part of a team in a fast-paced environment.
