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Customer Support Specialist
Il y a 2 mois
Zoho Corporation B.V. is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey in the technology industry.
Key Responsibilities- Learn and master Zoho's suite of Software as a Service (SaaS) products to become a product expert.
- Assist customers via various communication channels, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and French Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- Proficiency in one or more European languages such as Spanish, German, or Dutch.
- Previous customer support experience.
- Basic programming knowledge.
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Supportive and inclusive work environment.
- Supplementary Health Insurance.
- MacBook, mobile, and paid SIM.
- Permanent Contract.
- A vibrant international environment.
- Reimbursement of approved business expense.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
