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Guest Services Manager
Il y a 2 mois
Guest Services Manager
As a Guest Services Manager, you will embody the essence of our TRIBE philosophy: a harmonious blend of sophistication, creativity, and enthusiasm.
Your engaging leadership style and positive demeanor will motivate your teams to craft extraordinary experiences and lasting impressions. Proficient in English, you will transform challenges into achievements while elevating the TRIBE lifestyle.
In your role as the leader of the front office, your guiding principle is evident: nurture the genuine TRIBE atmosphere.
Key Responsibilities:
- Oversee front desk operations, ensuring adherence to check-in and check-out protocols.
- Carefully manage guest bookings and room allocations.
- Train and support front desk personnel in delivering exceptional customer service.
- Promptly and effectively address guest inquiries, concerns, and requests.
- Collaborate with various departments to guarantee a superior experience for guests.
- Manage cash flow, validate financial transactions, and oversee billing processes.
Hotel Overview:
- 131 accommodations
- 1 Italian dining venue, 1 bar, 1 grab-and-go option
- 1 social gathering space / 1 meeting area
Your Benefits:
- Base salary with performance-based incentives
- Heartist Card: ACCOR employee perks
