Partner Success Specialist

il y a 3 semaines

SaintCloud, Île-de-France Kyriba Temps plein
About Kyriba

Kyriba is a leading provider of cloud-based treasury management solutions. Our mission is to empower CFOs and their teams to transform their organizations' financial operations and drive growth.

About the Role

We are seeking a highly skilled Partner Success Specialist to join our team. As a key member of our Partner Success team, you will be responsible for implementing and supporting ongoing partner engagements, directing strategic resources and operational support to our partner global ecosystem.

Key Responsibilities
  • Partner Development: Troubleshoot issues and provide direction to partners in a time-sensitive environment, focusing on providing superior service.
  • Project Administration Governance: Oversee delivery and client acceptance of partner implementations, manage account and partner escalations, and facilitate meetings where needed.
  • Product Expertise: Possess an understanding of Kyriba modules capabilities and constraints, including Kyriba connectivity offerings, and maintain awareness of new and emerging capabilities.
Requirements
  • 2+ years of experience in Professional Services, Support or Consulting, ideally in the treasury/financial systems space.
  • Degree in Business or Finance or relevant work experience.
  • Excellent time management skills as multiple partner issues will be managed simultaneously.
Kyriba Culture and Values

We value a strong work culture and sense of community and ownership among our global team. We live by our "iCare" value system to demonstrate our care and commitment to our clients and to each other.

  • Innovation: We foster innovation and entrepreneurial thinking across our team by rewarding employees for their achievements and encouraging efficiency and continual process improvement.
  • Client Success: Our passion is to enable our clients' success. We do this by understanding their needs and developing and managing solutions that provide them the insight to effectively drive decision making within their organizations.
  • Accountability: We each take personal responsibility for our actions. We are committed to our own continuous improvement, and we go the extra mile to meet our clients' needs.
  • Respect: We respect each other's ideas, efforts, and commitments, and embrace our diverse cultures and points of view.
  • Excellence: We strive for excellence in all that we do and bring the passion and commitment to deliver on our promises.

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