Commercial Systems Manager

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

The Commercial Systems Manager ENA is responsible for overseeing the implementation and maintenance of commercial systems standards and processes across the organization. This role acts as the primary point of contact for all commercial systems-related activities and ensures that hotels are adhering to established standards and processes.

Main Accountabilities:
  • Standards and Processes: Define and maintain system standards, develop system use guidance materials, and ensure hotels are following established standards and processes.
  • Interaction with Key Stakeholders: Support relationships with key stakeholders, including hotels, regions, IT, and corporate, to ensure system requirements are met through connected systems.
  • Project Management & Implementation: Execute and coordinate concurrent projects, guide CST team members, and work with RM community and hotel teams on implementation and standard setup.
  • Systems Support: Provide exceptional support to RM community/hotel teams with issues outside vendor support scope and special economical subjects impacting commercial systems.
  • Vendor Management: Collaborate with vendors to ensure implementation contracts are issued and signed on time, respecting optimal implementation timelines and costs for hotels.
Qualifications:

Hotel Management or Business School degree, +5 years of operational experience in RM or Central support working with commercial systems, strategic and analytical problem-solving skills, commercial mindset, service-driven, ability to influence and motivate, excellent communication skills, and fluency in verbal and written French and English.

Additional Information:

Our offices are located in Issy les Moulineaux, offering a modern working environment with a relaxation area and services. We have a flexible work schedule, with at least 2 days per week in the office and the rest of the time working from a hotel, coworking space, or home. Our values include diversity, inclusivity, and a commitment to the world around us.



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