Head of Butler Services
il y a 1 semaine
At Raffles Hotels & Resort, we are seeking a highly skilled and experienced Head Butler to join our team. As a key member of our luxury hotel's management team, you will be responsible for leading the Butler team and ensuring exceptional service standards are maintained.
Key Responsibilities:- Manage and supervise the Butler team to ensure seamless guest experiences.
- Develop and implement strategies to drive guest satisfaction and loyalty.
- Collaborate with other departments to ensure smooth operations and effective communication.
- Conduct regular team meetings and provide coaching and feedback to team members.
- Monitor and analyze guest feedback to identify areas for improvement.
- Ensure compliance with Raffles Brand Standards and quality-oriented standards.
- Minimum 5 years of experience as a Head Butler in a luxury hotel environment.
- Strong leadership and interpersonal skills to coach, mentor, and inspire the team.
- Excellent communication and problem-solving skills.
- Ability to motivate and lead the team to achieve exceptional service standards.
- Knowledge of luxury hotel operations and service standards.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading global luxury hospitality brand.
We are committed to providing a safe and inclusive work environment for all our employees. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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