Retail Excellence Manager
il y a 4 semaines
Retail Excellence Manager Job Description
Based in Paris, the Retail Excellence Manager for France & Southern Europe will report directly to the France & Southern Europe Brand Director.
As the Retail Excellence Manager, you will drive Retail excellence, overseeing retail performance & operations, training, coaching and managing the Retail Excellence team.
Retail Operations:
- Ensure efficient and consistent implementation of operational tools & guidelines.
- Strive for operational excellence within all Boutiques, proactively work with the Sales Operations Manager and Boutique Managers to improve operations & maintenance.
- Leverage on all retail excellence evaluation tools to improve retail excellence consistency and singularity.
Retail Performance:
- Propose sales objectives and KPI targets across the internal and external boutiques network in close collaboration with the Brand Director.
- Analyze KPIs/reports and identify/propose priority actions to achieve targets and business growth.
- Drive the yearly Boutique action plan process with the Brand Director and the Europe Marketing & Communication team; schedule initiatives.
Retail Excellence:
- Partner with Boutique managers to identify areas of improvement to offer an in-store client experience.
- Organize European Store Managers meetings and High Jewelry Committees based on global objectives, needs and feedback.
Training & Coaching Management:
- Define and implement the training strategy for Retail Teams, ensure 100% participation in both in class and online training.
- Evaluate ongoing needs, gather feedback on training programs and share them with Brand Directors and Global Training Team.
Requirements:
- 8 to 10 years of experience in retail excellence or retail management (minimum 2 years in luxury retail store)
- Strong leadership skills and experience with coaching and training team members
- Strong analytical skills, with the ability to translate insights into actionable plans.
- Excellent communication skills
- Experience in the jewelry industry and/or in training is a plus.
- Bilingual English and French
Contract Details:
- Contract type: CDI
- Boucheron is committed to building a diverse workforce.
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