Retail Excellence Manager

il y a 6 jours

Paris, Île-de-France BOUCHERON S.A.S. Temps plein

Retail Excellence Manager Job Description

Based in Paris, the Retail Excellence Manager for France & Southern Europe will report directly to the France & Southern Europe Brand Director.

As the Retail Excellence Manager, you will drive Retail excellence, overseeing retail performance & operations, training, coaching and managing the Retail Excellence team.

Retail Operations:

  • Ensure efficient and consistent implementation of operational tools & guidelines.
  • Strive for operational excellence within all Boutiques, proactively work with the Sales Operations Manager and Boutique Managers to improve operations & maintenance.
  • Leverage on all retail excellence evaluation tools to improve retail excellence consistency and singularity.

Retail Performance:

  • Propose sales objectives and KPI targets across the internal and external boutiques network in close collaboration with the Brand Director.
  • Analyze KPIs/reports and identify/propose priority actions to achieve targets and business growth.
  • Drive the yearly Boutique action plan process with the Brand Director and the Europe Marketing & Communication team; schedule initiatives.

Retail Excellence:

  • Partner with Boutique managers to identify areas of improvement to offer an in-store client experience.
  • Organize European Store Managers meetings and High Jewelry Committees based on global objectives, needs and feedback.

Training & Coaching Management:

  • Define and implement the training strategy for Retail Teams, ensure 100% participation in both in class and online training.
  • Evaluate ongoing needs, gather feedback on training programs and share them with Brand Directors and Global Training Team.

Requirements:

  • 8 to 10 years of experience in retail excellence or retail management (minimum 2 years in luxury retail store)
  • Strong leadership skills and experience with coaching and training team members
  • Strong analytical skills, with the ability to translate insights into actionable plans.
  • Excellent communication skills
  • Experience in the jewelry industry and/or in training is a plus.
  • Bilingual English and French

Contract Details:

  • Contract type: CDI
  • Boucheron is committed to building a diverse workforce.

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