Oracle Lead Support Specialist

il y a 1 semaine

Paris, Île-de-France Valtech Temps plein
About the Role

We are seeking an experienced Oracle Lead Support Analyst to join our team at Valtech. As a key member of our support team, you will be responsible for providing expert-level support for our Oracle Cloud Financials implementation.

Key Responsibilities
  • Lead cross-functional issue resolution and coordination with the Oracle Project Team and Internal Control Team.
  • Organize support meetings with internal stakeholders and external suppliers to ensure ongoing support issues or escalations are dealt with in a timely manner.
  • Provide support, from analysis to resolution, for tickets of higher priority.
  • Interact and communicate with internal business users regularly to build relationships and ensure user satisfaction through quality and service value.
  • Work collaboratively with the Business Analyst Team and Stakeholders to understand the current applications in place, ensure support activities meet the SLA's, identify inefficiencies and opportunities for support and service improvements over time.
  • Assist with system integrations, data migration, and Hypercare (post go-live support).
  • Lead the quarterly Oracle Non-Regression Testing for any new release upgrade.
Requirements
  • At least 3+ years of experience in Oracle ERP Production Support, preferably in an international environment, in a Shared Service Center.
  • Strong knowledge of Oracle Financials Cloud Modules: GL, AP, AR, CM, FA, TAX, SLA.
  • Experience in production support modalities: ticket triage, day-to-day activity monitoring, ticket priorities, assignment, and resolution.
  • Strong SLA's, metrics, stakeholder management, global practice, and English communication skills.
  • Customer service mindset with strong interpersonal skills to develop a rapport and credibility with users with a variety of roles and seniority.
  • Good analytical and problem-solving abilities and keen to learn new systems and pick up new concepts quickly.
  • Open to travel a few times per year for the purposes of this position.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our skills development program will help you excel in your current field or explore new avenues. You will also have the opportunity to participate in many internal initiatives and contribute to our impact on the world.

Join Valtech

By joining us, you will become a real agent of change and help us revolutionize our customers' experience. We have ambitions that open up vast horizons, and new opportunities arise for you to take responsibility, bring your creative ideas to life, and innovate to advance both our company and our customers.

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