Business Solution Owner

il y a 2 semaines


Bagneux, Hauts-de-France Balazs Temps plein
Business Solution Owner - Field Service Expert

Locations: France, Bagneux

Time Type: Full time

Job Summary

As a Business Solution Owner - Field Service Expert, you will be responsible for driving the build of digital Core Solutions enabling Field Service business processes and organization from a business perspective.

Key Responsibilities

  • Own the Field Service Core Solutions business backlog and document business requirements for Field Service, consistently with the core Field Service processes;
  • Lead the arbitration for the business features to be developed within the Core Solutions and specifically for affiliates;
  • Support roll out of the Core Solutions in affiliates by bringing digital solution expertise and training;
  • Run business user acceptance testing for the Core Solutions;
  • Animate a community of affiliate experts to continuously improve the Core solutions.

Requirements

  • Experience in home healthcare operations with expertise in Field Service;
  • Appetite for becoming an expert of digital solutions in his/her field (includes Salesforce, tour optimization engine, mobile app supporting field service agents);
  • Ability to challenge and translate processes and business needs into business requirements for digital solutions;
  • Ability to prioritize business requirements and arbitrate, with good transversal leadership;
  • Fluent in English as most activities are in English and teams are international.

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