Team Lead Collections Specialist
il y a 2 semaines
American International Group, Inc. (AIG) is a leading global insurance organization with a rich history of innovation and excellence. As a Team Lead Collections, you will play a critical role in overseeing the day-to-day activities of the collections team, ensuring the timely and efficient resolution of customer accounts.
Key Responsibilities:- Monitor and achieve monthly performance measurements for all accounts
- Manage and work closely with Account Handlers, Operations, and Profit Centres to ensure all targets are met
- Manage all credit controls and reconciliations across broker accounts
- Work with O&S, Profit Centres, Claims, ICO, and Reinsurance teams to improve processes and achieve better results through reconciliation for all accounts
- Background in money management and credit analysis, with experience in the insurance industry an advantage
- 5+ years' experience in supervising and managing teams
- Ability to work with and achieve set targets within specific time frames
- Opportunity to work with a global leader in commercial and personal insurance solutions
- Chance to develop your skills and expertise in a dynamic and innovative environment
- Collaborative team-player culture with a focus on continuous improvement
The Team Lead Collections will report to the EMEA & UK Collections Head.
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