Customer Service Technical Specialist
il y a 4 semaines
Thermo Fisher Scientific Inc. is seeking a highly skilled Customer Service Technical Specialist to join our dynamic team in Nîmes, France.
Main Responsibilities:- Provide technical assistance to end-customers, ensuring prompt and effective resolution of technical issues.
- Analyze problems reported by customers from French and Spanish-speaking countries and propose solutions.
- Ensure on-site training of laboratory analysis staff using our systems.
- Collaborate with the Field Service engineer team to initiate technical interventions at end users.
- Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system.
- Holder of a higher degree (Engineer, Master 2 or equivalent) in biology, biochemistry ideally in immuno-analysis.
- Fluent in Spanish and French.
- Good skills in written and spoken English.
- A professional Experience of 2/3 years in a similar environment desired, but not essential.
- Ability to work in a team.
- Strong relational qualities to be deployed both with clients and with the internal services of the company.
- Ability to manage multiple tasks and establish priorities.
- Rigor and sense of organization.
Mainly sedentary position with some travel in France or abroad.
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