Customer Service Representative
Il y a 2 mois
About Volkswagen
Volkswagen is a global automotive leader, renowned for its commitment to innovation, quality, and customer satisfaction. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Mérignac.
Your Role:As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and guidance throughout their interactions with Volkswagen. Your primary responsibilities will include:
- Managing incoming phone calls promptly and efficiently, ensuring customer satisfaction is always prioritized.
- Warmly welcoming and assisting customers who visit our facility, directing them to the appropriate resources or personnel.
- Continuously striving to enhance customer satisfaction and quality indicators through your interactions and service delivery.
- Representing Volkswagen's brand image professionally and positively in all customer interactions.
- Supporting various departments with administrative tasks, data entry, formatting, and other essential functions as needed.
We are looking for a candidate who possesses:
- A minimum of 2 years of experience in a customer-facing role, preferably within the automotive industry or a service sector such as tourism, hospitality, airports, or administration.
- Exceptional communication and interpersonal skills, enabling you to build rapport with customers and colleagues alike.
- A genuine passion for providing outstanding customer service and exceeding expectations.
- Strong organizational skills, adaptability, versatility, and the ability to prioritize tasks effectively in a dynamic environment.
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