Customer Service Representative

Il y a 2 mois


Mérignac, Nouvelle-Aquitaine, France Volkswagen Temps plein

About Volkswagen

Volkswagen is a global automotive leader, renowned for its commitment to innovation, quality, and customer satisfaction. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Mérignac.

Your Role:

As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and guidance throughout their interactions with Volkswagen. Your primary responsibilities will include:

  • Managing incoming phone calls promptly and efficiently, ensuring customer satisfaction is always prioritized.
  • Warmly welcoming and assisting customers who visit our facility, directing them to the appropriate resources or personnel.
  • Continuously striving to enhance customer satisfaction and quality indicators through your interactions and service delivery.
  • Representing Volkswagen's brand image professionally and positively in all customer interactions.
  • Supporting various departments with administrative tasks, data entry, formatting, and other essential functions as needed.
Your Profile:

We are looking for a candidate who possesses:

  • A minimum of 2 years of experience in a customer-facing role, preferably within the automotive industry or a service sector such as tourism, hospitality, airports, or administration.
  • Exceptional communication and interpersonal skills, enabling you to build rapport with customers and colleagues alike.
  • A genuine passion for providing outstanding customer service and exceeding expectations.
  • Strong organizational skills, adaptability, versatility, and the ability to prioritize tasks effectively in a dynamic environment.


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