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Food and Beverage Service Associate

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description

Sofitel Al Hamra Beach Resort is seeking a highly skilled and dedicated individual to join our Food and Beverage team as a Waiter/Waitress. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:
  • Provide a courteous, professional, and efficient service to guests, adhering to hotel F&B operation standards.
  • Undertake reasonable tasks and secondary duties as assigned by your direct supervisor.
  • Perform opening and closing procedures for the respective outlet as assigned.
  • Have a thorough understanding of all food and beverage items on the menu and be able to recommend combinations and alternatives.
  • Provide high-quality service, adhering to Standard Operational Procedures.
  • Ensure the outlet and surrounding area are kept clean and organized at all times.
  • Handle guest enquiries in a courteous and efficient manner.
  • Establish a rapport with guests, maintaining good customer relationships.
  • Monitor operating supplies and reduce spoilage and wastage.
  • Report guest complaints or problems to the outlet supervisor or manager and ensure follow-up with guests.
  • Assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.
  • Be flexible and adapt to rotate within the different sub-sections of the F&B Department or any other Department of the hotel as assigned.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of food and beverage operations and service standards.
  • Flexibility and adaptability to work in different roles and environments.