Room Service Captain
il y a 4 jours
We are seeking a highly skilled Room Service Captain to join our team at The Rimrock. This is an exciting opportunity for someone who is passionate about delivering exceptional guest service and leading a team to success.
About the RoleThe Room Service Captain will be responsible for providing professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms. They will also supervise the In-Room Dining team and perform operational duties during Manager's and Supervisor's absence.
Key Responsibilities- Deliver exceptional guest service by responding to guest requests in a timely and courteous manner.
- Supervise and lead the In-Room Dining team to ensure seamless service delivery.
- Perform operational duties such as receiving orders, entering items into the MICROS system, and setting food service carts.
- Develop, train, and coach team members to required standards.
- Address guest comments or concerns when the Supervisor is not present.
- Plan and assign team duties on a daily basis, monitoring employee labour.
- Keep track of weekly orders for In-Room Dining.
To be successful in this role, you will need:
- A completion of Grade 12 or equivalent.
- Alberta ProServe Certification.
- BASIC knowledge of wines and spirits.
- Excellent communication skills.
- Able to work both as part of a team and independently.
$45,000 - $60,000 per annum, depending on experience.
BenefitsWe offer a competitive salary package, including:
- Complimentary meal in our staff cafeteria each shift.
- Access to Employee Travel Program.
- Discounts on hotel Food & Beverage, Spa and Golf Memberships.
The Rimrock is a world-renowned resort located in the heart of Banff National Park. We pride ourselves on delivering exceptional guest experiences and creating a welcoming environment for all employees. As an organization, we value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
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