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Company Description:
Sofitel Al Hamra Beach Resort
Job Description:Key Responsibilities:
- Provide exceptional customer service, ensuring a warm and welcoming experience for guests.
- Assist in maintaining a clean and organized dining area, adhering to health and safety standards.
- Take orders, serve food and beverages, and handle guest inquiries in a courteous and efficient manner.
- Upsell and recommend menu items, promoting a positive dining experience.
- Collaborate with colleagues to ensure seamless service delivery and maintain a high level of customer satisfaction.
- Participate in inventory management, reducing waste and optimizing supplies.
- Address guest complaints and concerns, escalating issues to supervisors as needed.
- Contribute to the overall success of the F&B department, adapting to changing needs and priorities.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of food and beverage items, including menu offerings and preparation methods.
- Flexibility to rotate within the F&B department or other hotel departments as assigned.
