Concierge Service Manager
il y a 7 jours
The Concierge Service Manager is responsible for delivering exceptional guest experiences at our resort. This role requires a pleasant, approachable, and friendly individual who can converse well and provide excellent service to our guests.
The ideal candidate will have a good command of English and often know a second language. They will be able to thrive in a fast-paced work setting, work in shifts, and perform admin duties when needed.
The Concierge Service Manager will be responsible for assisting guests with luggage deliveries and storage, room changes, and handling feedback from guests and other departments.
They will also be aware of the property's safety guidelines and support any approved workplace safety plans.
Key Responsibilities- Deliver exceptional guest experiences
- Assist guests with transportation, dining, and entertainment requests
- Use the Property Management System to aid in job functions
- Stay updated on local events and property's events
- Assist guests with luggage deliveries and storage, and room changes
- Handle feedback from guests and other departments
- Support workplace safety plans
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