Airport Services Duty Officer

il y a 4 semaines


Paris, Île-de-France Qatar Duty Free Temps plein

About the role

We are seeking a highly skilled Airport Services Duty Officer to join our team in Paris, France. As a key member of our airport operations team, you will be responsible for supervising and controlling flight-handling activities such as flight editing, check-in, transfers, and boarding, to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights, while maintaining overall control of the shift as a direct representative of the Airport Services Manager. Your role will also involve ensuring punctuality and safety of all Qatar Airways operations.

Key Responsibilities

• Ensure that passenger and aircraft handling practices conform to the safety and security standards
• Ensure that all QR aircraft handling standards are met on a shift basis
• Manage and control manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensure proper allocation of manpower and resources in the airport operations
• Complete checks to ensure adequate standards are maintained
• Resolve customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitate ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

About You

The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance, and dangerous goods regulations
• Excellent customer focus and service delivery
• Must have a current legal right to live and work in Paris, France


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