Airport Services Duty Officer
il y a 4 semaines
Airport Services Duty Officer Job Description
We are seeking a highly skilled and experienced Airport Services Duty Officer to join our team in Paris, France.
As an Airport Services Duty Officer, you will be responsible for supervising and controlling flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.
Key Responsibilities:
Ensure that passenger and aircraft handling practices conform to the safety and security standards
Ensure that all QR aircraft handling standards are met on a shift basis
Manage and control manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
Ensure proper allocation of manpower and resources in the airport operations
Complete checks to ensure adequate standards are maintained
Resolve customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
Facilitate ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
Requirements
Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
Strong background in Airport or GHA Operations
Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
Excellent customer focus and service delivery
Must have a current legal right to live and work in Paris, France
About Us
At Qatar Duty Free, we are committed to providing our customers with an exceptional shopping experience. We are a dynamic and innovative company that is always looking for talented individuals to join our team.
If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we would love to hear from you.
Please submit your application, including your resume and a cover letter, to our recruitment team.
We look forward to hearing from you.
Why Work for Us
At Qatar Duty Free, we offer a range of benefits and opportunities for career development.
Competitive salary and benefits package
Opportunities for career advancement and professional growth
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Access to training and development programs
Opportunities to work with a diverse and international team
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that only shortlisted candidates will be contacted for an interview.
Thank you for your interest in joining our team.
Sincerely,
Qatar Duty Free Recruitment Team
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