Airport Services Duty Officer

il y a 4 semaines


Paris, Île-de-France Qatar Duty Free Temps plein

Airport Services Duty Officer Job Description

We are seeking a highly skilled and experienced Airport Services Duty Officer to join our team in Paris, France.

As an Airport Services Duty Officer, you will be responsible for supervising and controlling flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Key Responsibilities:

Ensure that passenger and aircraft handling practices conform to the safety and security standards

Ensure that all QR aircraft handling standards are met on a shift basis

Manage and control manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline

Ensure proper allocation of manpower and resources in the airport operations

Complete checks to ensure adequate standards are maintained

Resolve customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling

Facilitate ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Requirements

Relevant experience in an airline or reputed Ground Handling Operations at supervisory level

Strong background in Airport or GHA Operations

Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA

Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations

Excellent customer focus and service delivery

Must have a current legal right to live and work in Paris, France

About Us

At Qatar Duty Free, we are committed to providing our customers with an exceptional shopping experience. We are a dynamic and innovative company that is always looking for talented individuals to join our team.

If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we would love to hear from you.

Please submit your application, including your resume and a cover letter, to our recruitment team.

We look forward to hearing from you.

Why Work for Us

At Qatar Duty Free, we offer a range of benefits and opportunities for career development.

Competitive salary and benefits package

Opportunities for career advancement and professional growth

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Access to training and development programs

Opportunities to work with a diverse and international team

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be contacted for an interview.

Thank you for your interest in joining our team.

Sincerely,

Qatar Duty Free Recruitment Team



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