Assistant Front Office Manager

il y a 3 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Assistant Front Office Manager

Join our team at Sofitel Washington DC Lafayette Square as an Assistant Front Office Manager, where you will play a key role in ensuring exceptional guest experiences and driving business growth.

Job Summary:

We are seeking a highly motivated and experienced Assistant Front Office Manager to join our dynamic team. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of Front Office Ambassadors, Concierges, Bellmen, and other front office staff.

Key Responsibilities:
  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
  • Provide support for Front Office in the daily operation, including managing front desk operations, handling guest inquiries, and resolving issues.
  • Consistently offer professional, friendly, and engaging service to guests, ensuring a positive experience.
  • Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierges, Bellmen, and other front office staff in accordance with productivity guidelines.
  • Assist with bi-weekly payroll and participate in the hotel upgrade program.
  • Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift.
  • Train Front Office staff in all front office aspects, including guest service, front desk operations, and hotel facilities.
  • Assist guests regarding hotel facilities in an informative and helpful way, ensuring a seamless experience.
  • Assist and follow up with any guest inconvenience, ensuring a positive outcome.
  • Review processes and procedures, looking for areas of opportunity and implementing improvement plans.
  • Work with the Front Office Manager on action plans to increase employee engagement and drive business growth.
  • Follow departmental policies, procedures, and service standards, ensuring compliance.
  • Follow all safety policies, ensuring a safe working environment.
  • Flexible work schedule, including morning, evening, and some overnight shifts.
Requirements:
  • Previous leadership experience in a similar role required.
  • A minimum of one year's Front Office management experience required.
  • Previous experience with a Property Management system required.
  • Computer literate in Microsoft Windows applications required.
  • University/College degree in a related discipline preferred.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
About Us:

Sofitel Washington DC Lafayette Square is a dynamic and inclusive company, committed to attracting, recruiting, and promoting diverse talent. We offer a range of benefits, including competitive salary, paid time off, medical, dental, and vision insurance, 401K, and an employee benefit card offering discounted rates in Accor worldwide.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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