Assistant Front Office Manager

il y a 1 semaine

IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Assistant Front Office Manager

Job Summary:

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Sofitel Washington DC Lafayette Square. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provide support for Front Office in the daily operation
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines
  • Assist with bi-weekly payroll
  • Participate and lead the hotel upgrade program
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
  • Train Front Office staff in all front office aspects
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Assist and follow up with any guest inconvenience
  • Review processes and procedures, looking for area of opportunity and putting in place improvement plan
  • Work with the Front Office Manager on action plan to increase employee engagement
  • Follow departmental policies, procedures and service standards
  • Follow all safety policies
  • Flexible work schedule, including morning, evening and some overnight
  • Other duties as assigned

Requirements:

  • Previous leadership experience in a similar role required
  • A minimum of one year's Front Office management experience required
  • Previous experience with a Property Management system required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Working Environment:

  • Opportunity to work with a diverse group, representative of over 20 countries worldwide
  • Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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