Assistant Front Office Manager

il y a 3 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Assistant Front Office Manager

Join our team at Sofitel Washington DC Lafayette Square as an Assistant Front Office Manager, where you will play a key role in ensuring exceptional guest experiences and driving hotel operations forward.

Job Summary:

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our dynamic team. As a key member of the Front Office department, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of Front Office Ambassadors, Concierges, Bellmen, and other front office staff.

Key Responsibilities:
  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
  • Provide support for Front Office in the daily operation, including managing front desk operations, handling guest inquiries, and resolving issues in a timely and professional manner.
  • Consistently offer professional, friendly, and engaging service to guests, ensuring a positive experience throughout their stay.
  • Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierges, Bellmen, and other front office staff in accordance with productivity guidelines.
  • Assist with bi-weekly payroll and participate in the hotel upgrade program.
  • Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift.
  • Train Front Office staff in all front office aspects, including guest service, front desk operations, and hotel policies.
  • Assist guests regarding hotel facilities in an informative and helpful way, ensuring they have a seamless and enjoyable stay.
  • Assist and follow up with any guest inconvenience, ensuring prompt resolution and a positive outcome.
  • Review processes and procedures, looking for areas of opportunity and implementing improvement plans to drive efficiency and excellence.
  • Work with the Front Office Manager on action plans to increase employee engagement and satisfaction.
  • Follow departmental policies, procedures, and service standards, ensuring compliance and adherence to Accor's high standards.
  • Follow all safety policies and procedures, ensuring a safe and secure environment for guests and staff.
  • Flexible work schedule, including morning, evening, and some overnight shifts, to meet the needs of the hotel and guests.
Requirements:
  • Previous leadership experience in a similar role required.
  • A minimum of one year's Front Office management experience required.
  • Previous experience with a Property Management system required.
  • Computer literate in Microsoft Windows applications required.
  • University/College degree in a related discipline preferred.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information:

As an Assistant Front Office Manager at Sofitel Washington DC Lafayette Square, you will have the opportunity to work with a diverse group of individuals from over 20 countries worldwide. You will be part of an experienced team, with the chance to train and hone your skills and abilities. Visa requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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