Club Operations Director

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Club Operations Overview:

The General Manager - Leisure Operations will lead the team to deliver exceptional experiences for our members and guests. This role will oversee the overall strategy and operations of the Club, ensuring seamless execution of programs and services.

Key Responsibilities:

  1. Develop and implement operational policies and procedures to optimize efficiency and Member and Guest satisfaction.
  2. Recruit, train, supervise, mentor club leaders and colleagues alike, including front desk personnel, trainers and coaches, locker & pool attendants, kids club personnel, lifeguards etc.
  3. Ensure highest in class standards for member & guest service, addressing member concerns promptly and effectively.
  4. Develop and execute strategies to enhance member engagement, growth and retention.
  5. Collaborate with marketing team to develop and implement promotional campaigns to attract new members.

Requirements:

  1. Bachelor Degree in Business Administration, Hospitality Management, or related field (preferred).
  2. Proven experience in Club management & development or related roles, with a track record of successful leadership and growth.
  3. Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.
  4. Solid understanding of financial management principles and practices.

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