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IT European Local Support Coordinator

il y a 1 mois

Paris, Île-de-France The GB Foods, S.A. Temps plein
Job Summary

The GB Foods, S.A. is seeking a highly skilled IT European Local Support Coordinator to join our team. As a key member of our IT Service Delivery & Helpdesk department, you will be responsible for coordinating IT services, ensuring timely resolution of incidents, and delivering high-quality service to our customers.

Key Responsibilities:

  • Manage and oversee IT service requests and incidents
  • Ensure high standards of IT service delivery, meeting or exceeding SLAs
  • Provide first-line support and coordinate with second and third-line support teams
  • Lead and participate in IT projects, ensuring timely completion and quality standards
  • Act as the primary point of contact for IT service inquiries, maintaining strong relationships with internal and external stakeholders
  • Identify areas for process improvements, implement best practices, and drive continuous improvement in service delivery
  • Maintain accurate records of IT services, issues, and resolutions
  • Develop and update support documentation and knowledge base articles
  • Provide training and support to end-users on IT systems and applications
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Generate and analyze service performance reports to identify trends and areas for improvement

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field
  • Minimum of 5+ years of experience in IT service coordination or a similar role managing teams
  • Strong knowledge of IT systems, networking, and software applications
  • Experience with IT service management (ITSM) tools like Jira, Service now, etc.
  • Proficiency in English; additional European languages are a plus
  • ITIL certification or equivalent is preferred
  • Proven experience in an international and challenging environment
  • Good capabilities dealing with people
  • Experience in FMCG (Fast-Moving Consumer Goods) will be a plus